Privacy Policy

1. Introduction

Kingmakercasino takes your privacy seriously. This Privacy Policy sets out how we collect, process, use, and share your personal data, and how we stay compliant with applicable data protection legislation. The goal is straightforward: your information is handled with care, transparency, and security at every step.

2. What Personal Information Do We Collect?

Account Registration Data: Full name, date of birth, proof of identity, residential address, email address, and contact details.
Financial & Transactional Data: Bank account and payment card details, deposit and withdrawal records, and winnings history.
Gaming Data: Gameplay activity, betting history, and stated preferences.
Technical Data: IP address, geolocation data, and device information.
Identity Verification Data: Official documents collected for Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes.
Other Data: Any additional information required to deliver our gaming services.

3. How We Collect Your Personal Data

Personal data comes to us through several channels:

Directly from You – When you register an account, play games, or reach out to our support team, you provide information voluntarily.

Automated Collection – Some data is gathered automatically through cookies, tracking technologies, and site analytics. This helps us maintain performance and improve the overall experience on the platform.

Third-Party Sources – We may receive supplementary information from external parties, including financial institutions, regulatory bodies, and fraud prevention agencies, to support compliance and security obligations.

4. Why We Process Your Personal Data

Account Management: Setting up, verifying, and maintaining your account.
Financial Transactions: Processing deposits, withdrawals, and payouts securely.
Gaming & Fair Play: Upholding responsible gaming standards and regulatory requirements.
Legal Compliance: Meeting AML obligations and applicable gambling regulations.
Marketing & Communications: Sending you promotions and updates, where you've given consent.
Fraud Prevention & Security: Identifying and blocking unauthorized activity.
Service Development: Improving platform performance and gameplay based on usage data.

5. Legal Grounds for Processing

Our data processing activities rest on the following legal bases:

Contractual Necessity: Required to deliver our services and manage your account.
Legal Obligations: Necessary to satisfy regulatory and compliance requirements.
Legitimate Interests: Applied to security monitoring, service improvement, and business analysis.
Consent: Used where you've opted in to marketing or other non-essential communications.

6. Your Rights

You have the right to access the personal data we hold about you. If anything is inaccurate or out of date, you can request a correction — we may ask for supporting documentation to verify the change.

You can also request that your personal data be deleted. Bear in mind that certain information may need to be retained under our data retention obligations or for legal reasons.

If you've previously consented to marketing communications, that consent can be withdrawn at any time. We'll stop sending promotional material upon your request.

For any questions or requests, contact our support team at [email protected].

7. How Long Do We Keep Your Data?

Personal data is retained only for as long as needed to fulfil legal, regulatory, and operational requirements. Financial and transaction records are kept for a minimum of five years, in line with AML regulations. Once the applicable retention period has passed, data is securely deleted or anonymised.

8. How We Protect Your Data

We apply a range of security measures, including encryption and access controls, to keep your personal data safe. In the event of a data breach, we will notify affected users and the relevant regulatory authorities as required by law.

Your personal data may be disclosed to:

Service Providers: Third-party vendors supporting IT, marketing, legal, and other business functions.
Regulatory Authorities: Government agencies and law enforcement, where legally required.
Corporate Transactions: In the context of mergers, acquisitions, or business restructuring.

Where data is transferred outside your country of residence, we put appropriate safeguards in place, including contractual agreements or adherence to recognised privacy standards.

10. Cookies and Tracking Technologies

Cookies and similar tracking tools are used to improve site functionality, monitor performance, and deliver relevant content. You can manage or disable cookies at any time through your browser settings.

11. Protection of Minors

Our platform is strictly for users aged 18 and over. If we become aware that a minor has submitted personal data, that information will be removed promptly. We're committed to keeping underage users off the platform.

12. Changes to This Policy

This Privacy Policy may be updated periodically to reflect shifts in legal requirements, regulations, or business practices. When material changes are made, users will be informed to keep things transparent.